Dedicated to providing the highest quality service to you, your team, and your customers.
At ToTal Property Services Canterbury, we specialise in Commercial Cleaning, Building Maintenance, and Grounds Maintenance. We help with both one off services and planned preventative maintenance work for numerous commercial and corporate clients in the Canterbury region and throughout the South Island.
We are dedicated to providing the highest quality service to you, your team, and your customers. We have robust Health & Safety practices, a solid philosophy on Environmental Sustainability, and a strong Quality Assurance Programme. We also value our people and provide top notch Employee Training and Career Development. We look after them so that they look after you.
Get in contact with ToTal Property Services Canterbury today to find out what solutions we can provide for you.
Health & Safety
At ToTal Property Services, we believe that it is our job to keep people safe – whether they are your employees, your customers or your visitors. In order to do this we maintain an in-depth Health and Safety programme for which we have received the SiteWise contractor prequalification health & safety systems audit, and were assessed as compliant for our SiteWise Green status. ToTal has also achieved Health & Safety prequalification for IMPAC Prequal through to September 2023.
We have a dedicated Health and Safety Manager as well as a designated Health and Safety representative whom employees can call on with any issues or queries. In addition, we have a Health and Safety committee consisting of key employees who meet regularly on site with all our teams to discuss both Health and Safety and company updates.
We run an in-house Test and Tag system, through which we test all electrical cleaning equipment on a six monthly basis to ensure they are in safe working order. In addition to this, we test all our maintenance equipment every three months, as required by law. We also utilise a tag-out system, in which any faulty equipment is tagged as dangerous and returned to Head Office for either repair or disposal. All these measures ensure no one else uses this equipment.
Environmental Sustainability
At ToTal Property Services, we are committed to being a sustainable and environmentally friendly company, as well as assisting our customers to meet their own sustainability goals. We go to great lengths to recycle packaging wherever possible.
ToTal supports minimizing the chemical impact on the environment by ensuring dilution control and the appropriate selection of effective products. We source paper products made from sustainable virgin pulp, as in our view, the processes and chemicals used in the recycling of paper are more harmful to the environment.
We have teamed up with some of our larger customers by offering additional recycling services where various recyclable products are separated at source, collected and delivered to specialist recycling facilities.
We also engage in waste auditing and analysis for those of our customers who are interested. We report back on the data from the audit which in turn allows them to manage initiatives and policies to improve their environmental performance.
We are currently increasing the number of hybrid vehicles in our fleet. We are committed to upgrading our entire fleet to either hybrid or electric vehicles within the next five years.
Quality Assurance Programme
ToTal Property Services is committed to the principal of Total Quality Management (TQM). Our proactive service is a combination of a standards and culture approach. It is essential in a task-based environment that prescriptive standards are set and our team members are aware of the various levels pertaining to acceptable performance.
Checklists are recorded to ensure daily duties are completed and that our customers are visited on an agreed, scheduled basis from which a QA Report is completed. This is entered on their customer file, which allows us to track trends and establish a benchmark.
Our management team is committed to a vision of service excellence and a culture of quality. We empower our front-line employees to take responsibility for their own actions. Management approaches this in a supportive manner and provides positive recognition that they are contributing to the achievement of the company and its goals.
Employee Training and Career Development
At ToTal Property Services, our biggest assets are our people. We ensure complete training is given so they are able to perform to the best of their ability and successfully meet our company standards. Our team members are given site specific training for every site they clean and complete site specific inductions.
Our more specialised employees such as those who carry out hard floor care, and carpet and upholstery cleaning, are offered regular upskilling opportunities by attending workshops and classes. We support them to perform their tasks at a high level and in accordance with current industry standards.
